POSTAGE TO UK MAINLAND IS FREE ON ORDERS OVER £50
UK Orders; Orders under 2kg in weight are sent by First Class Royal Mail, and such deliveries are not given a tracking number.
Orders over 2kg in weight, and items classed as Fragile, are sent by courier. Such deliveries do have tracking numbers.
Overseas Orders; Orders under 2kg in weight are not given a tracking number, orders over 2kg in weight do have a tracking number. Proof of postage can be provided if any problems arise.
NB While Spice Mountain do our best to keep up to date, we cannot be sure of regulations regarding import of or duties upon agricultural products to certain countries. Customers are strongly advised to check such regulations before ordering.
When will my order arrive? – For UK orders delivered by Royal Mail; we do our best to send orders within a couple of working days, so delivery should be within four/five working days, most of the time this is even less but 4-5 in extreme circumstances. If an order does not arrive, customers are advised to check with their local Royal Mail delivery office in the first instance. Spice Mountain can provide proof of sending, but after that we have no way of tracking the delivery’s progress. Overseas orders sent by mail are reliant on the mail service provided in the country where the order originated.
Orders delivered by courier carry a tracking number, so in this instance please contact Spice Mountain by phone or email and we will be able to advise.
Customs Duty for international deliveries
For our overseas customers: A lot of countries may impose custom charges on receipt of goods from a foreign country. It is important that you make enquiries regarding your country’s regulations & fees with regards to additional charges you may be required pay in order to receive your order. This extra fee will be paid by the customer. It is advisable that you enquire before placing your order.
Cancellations and Returns
Please email us at email@example.com to enquire about return and/or cancellation of an order.
Please see the important statement below regarding the use of certain allergens in our manufacturing methods.
Spice Mountain supply a range of products which are internationally sourced from approved suppliers. Information is gathered from all suppliers to enhance our knowledge of the product and supplier handling procedures.
The following allergens are regularly handled by Spice Mountain and their approved suppliers. Whilst our in-house handling procedures ensure the risk of cross contamination is reduced or eliminated, we cannot guarantee however that trace amounts of these allergens may not have been present at some point in the manufacturing process.
Ginger and Garlic containing naturally occurring sulphites
If you require further information about a particular spice or blend, please get in touch by email at firstname.lastname@example.org