Refund Policy

Thank you for shopping online at spicemountain.co.uk

If you are not entirely satisfied with your purchase, we’re here to help.

You have 7 days to return an item from the date you received it. As this is a food item, to be eligible for a return, the item must be UNOPENED, UNUSED and in the same condition, you received it. Your item will need to have the receipt or a confirmation of purchase.

Once received, we will inspect it and notify you that we have received your return. If we are satisfied that your item meets our return requirements, we will initiate a refund to your original method of payment.

You will be responsible for paying your own shipping costs for returning the item unless the goods are faulty. The original shipping cost is also non-refundable.

If you have any questions on how to return your item to us, please contact us on 020 3609 3130.


Registration Name: Spice Mountain Ltd

Place of Registration: London

Registered Office Address: Thames House Second Floor, 3 Wellington Street, London, SE18 6NY

Company’s Registered Number: 07095053

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IMPORTANT NOTICE:

The Spice Mountain online team is currently away and will be returning to work on Monday 11th March. You may continue to place your orders online but please note that the despatch will take place promptly on our return. Our shops at Borough Market and Westfield Stratford City will remain open as per our normal opening times therefore you may visit us at either one of these locations for your spice needs.

Thank you for your understanding!

Warm wishes

Magali and the team

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